The Way PR Agencies Fail!
Domain Rank In the Fortune 10

Future CMO - Customer Journey Mapping is a great marketing blog written by Toni Keskinen from Helsinki, Finland, a blog about the role of the CMO in today's digitally disruptive world.

Some articles I enjoyed include:

How to map customer journey - the key questions

Definition for customer experience

Choosing and Buying - Cross-Chanel Influence

I especially enjoyed Toni's graphic on channel management to cross channel behavior. Customers don't stay in a single channel anymore, today customers jump across channels in their buyer journey.

Toni Keskinen channel management to cross channel behavior