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August 2009
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October 2009

September 2009

Five Social Media Insights On Disclosure, Competition & Social Media Guidelines

After writing my post about David Chao, the WebEx employee who wrote a personal blog post with a review of a competitor's product without disclosing their connection with WebEx directly... Read more →

Gaining Customer Insights Using Semantic Technologies For Response, Engagement & Innovation

Last night I moderated a panel discussion about semantic technologies for the Boston Product Managers Association. Christine Connors, Sean Martin and Mike Spataro were on the panel, and many audience... Read more →