In preparation for my presentation at the PRSA's Digital Impact conference here in New York I asked the Twitter community the question: How many community managers does it take to screw in a light bulb? I received several great answers,... Read more →
I regret I am missing a really good show in Boston at the moment, "The Business of Community." I'd actually been invited to blog at the conference but because of my new job and the show here in New York... Read more →
Really enjoyed this video of an interview with Francois Gossieaux, a colleague in the Society for New Communications Research by O'Reilly TV, found on the connect.amaboston.org. In the video Francois suggests companies need to find what customers and community are... Read more →
I thought I'd start thinking about potential social media and community conferences for 2009. Here's my crack at a list of events. With the downturn in the economy, it will be interesting to see how well these events are attended... Read more →
Having recently launched the new Forrester Discussions site for Interactive Marketing Professionals I’ve been looking at other forums for ideas for features and community building. I recently looked at the Dell Community Forums, which provide extensive support for Dell customers.... Read more →
I've been thinking more about this model of the life cycle of online communities, especially the progression through each of the roles within the community visitor, novice, regular to leader etc. I'd made the point in my previous post, "Creating... Read more →
I've been reading more about forum management since working on the team that planned and started the new Forrester Discussions site in the last few months. As a consequence I returned to the writings of Amy Jo Kim, who has... Read more →
Blogging is all about starting a conversation with another individual. I don't mind if someone from a company posts useful and relevant information on my blog. But that information has to be within the context of an existing conversation. I reserve the right to delete or edit content and links from comments on this blog if I think you are just making a sales pitch or trying to increase your SEO standing.