Niall Cook recently published a blog post about his agency's new social media principles. I had a few questions about the mechanics of the management of the principles.
Always curious about looking under the hood, I was very interested to read about Hill & Knowlton's 24/7 email hotline. I was wondering who is responsible for answering the email. What's the process in place for triage?
Niall writes that employees have to click a link to demonstrate they have read the principles. Clicking a link doesn't necessarily mean someone has actually read, or if they have, understood the content you've presented. Any plans for workshops or online courses?
Always curious about looking under the hood, I was very interested to read about Hill & Knowlton's 24/7 email hotline. I was wondering who is responsible for answering the email. What's the process in place for triage?
Niall writes that employees have to click a link to demonstrate they have read the principles. Clicking a link doesn't necessarily mean someone has actually read, or if they have, understood the content you've presented. Any plans for workshops or online courses?
