After seeing this white paper on transforming online government, produced by the Federal Web Managers Council, I was thinking that some of the expected resources put towards employment might go towards more community managers for Government sites. I was also thinking that the Government like business will have to build an infrastructure for engagement. Check out the article on Personal Democracy, especially with two of the suggested efforts recommended by the group:
Engage the public in a dialogue to improve our customer service
Ensure the public gets the same answer whether they use the web, phone, email, print, or visit in-person
